Medical Services Coordinator

At Life Stance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare.

Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team!

• Belonging:
  We cultivate a space where everyone can show up as their authentic self.
• Empathy:
  We seek out diverse perspectives and listen to learn without judgment.
• Courage:
  We are all accountable for doing the right thing - even when it's hard - because we know it's worth it.
• One Team:
  We realize our full potential when we work together towards our shared purpose.

As a full‑time employee of Life Stance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long‑term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.

The Medical Services Coordinator is responsible for serving as a point of contact to coordinate medical care, providing support to patients and psychiatric clinicians, ensuring quality customer service to in‑person and remote patients and clinicians.

Compensation: $21.00 - $22.00 hourly, plus quarterly bonus/incentive potential

Location: 1448 NW Market Street, Suite 210, Seattle, WA 98107

Operational Excellence

• Create a positive work environment; be a culture carrier and support in‑office clinician and staff engagement activities to promote LFST culture, engagement, and connection.
• Provide strong customer service, responding quickly and appropriately to patient needs, and being prepared to manage potentially difficult or emotional situations.
• Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction.

Patient Support

• Assist psychiatric clinicians with necessary aspects of patient care including prior authorizations, lab orders, letters for patients, records requests, coordination of needed patient forms/paperwork (i.e. FLMA)
• Facilitate communication as needed between the patient, medical staff and the patient’s pharmacy
• Manage phone systems:
  Answer incoming calls to medical services line and provide patient support with medication related questions, refill requests, release requests, appointment reschedules, miscellaneous inquiries, etc.
• Ensure accuracy of patient pharmacy information in the medical record
• Scan all hard copy correspondence into patient’s EHR record
• Assist patients with telehealth access, Patient Portal issues, and other troubleshooting as needed.
• Immediately handle any urgent requests; triage patient issues and resolution, i.e., direct to correct departments or elevate for assistance.
• Assist in coordination of external referrals for patient care

Clinician Support

• Provide general clinician support – assist clinicians with administrative questions and/or duties such as sending letters, faxes, etc.
• Coordinate with clinicians pertaining to any additional patient questions.
• Aid psychiatric clinicians in termination process for patients as needed (i.e. termination letter, external referral, AMD status, etc.)

• Ability to multitask and prioritize duties to support delivery of high‑quality patient experience.
• Ability to work independently and as a team member.
• Strong communication skills, both written and verbal.
• Proficient in using Computer Software Applications (Microsoft Office & EMRs)
• Comfortable handling sensitive and confidential Information (HIPAA)

• High School or equivalent required, associates/bachelor’s degree preferred.
• 1+ years of experience in healthcare operations, customer service, or similar role or setting preferred.

• Behave Ethically:
  Understand ethical behavior and business practices and ensure own behavior and the behavior of others are consistent with these standards and align with the values of the company.
• Build…