Accounting Clerk

We currently have a position available for an Accounting Clerk in our Accounting Department. This role will be located in our Edmonton office. Reporting to the Billing Manager, the successful candidate will be a driven, positive and customer focused individual. This role is an excellent opportunity to be part of a collaborative, fast-paced environment where your communication skills, problem-solving abilities, and commitment to service excellence will have a direct impact on both internal and external customers.

What You’ll Do:

Answer phone calls from customers, brokers and other departments to address a variety of billing matters

Timely processing of accounts receivable, including verification and posting of payments and refunds and ensuring they are recorded correctly

Perform monthly broker account reconciliations ensuring timely and effective follow ups for overdue payments and transaction discrepancies

Investigate and resolve discrepancies and other billing issues for internal and external customers

Complete system activities within deadlines

Liaise with Underwriters regarding receipt of payments ensuring policies are amended as needed

Communicate with Underwriters on policies in arrears and brokers with outstanding receivables

Deliver exceptional customer service in upholding our service standards and our commitment to continuous improvement

Other duties as required

What You’ll Bring :

High school diploma is required, relevant post-secondary education is an asset

5+ years experience in Accounts Receivable with experience handling high volume of customer calls

Demonstrated ability to provide exceptional customer service to both internal and external customers

Clear and concise supportive communication and interpersonal skills

Analyze and resolve customer concerns (problem solving skills)

Exceptional attention to detail including a high degree of numerical accuracy

Ability to multi-task in a fast-paced setting

Intermediate skills in Microsoft excel (proficiency with Lookups and Pivot Tables) with the ability to learn new computing software quickly

Ability to work independently as well as collaboratively within a diverse team

Professional, efficient, and proactive with time-management and organizational skills

Flexible and adaptable; able to work in an environment of shifting priorities and pressures

Experience in the insurance industry and Guidewire would be an asset

Attendance and punctuality are imperative

What You'll

Experience:

Competitive base pay with annual bonus eligibility

Healthy work-life balance including a day off every 4 weeks

Matching contributions to your Registered Pension Plan

Personal insurance reimbursement

Social events held throughout the year

Celebration of your team’s achievements each year with an annual staff appreciation event

A career in a stable and essential industry, at a company with an exceptional corporate culture and opportunities for professional development and advancement

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