Service Coordinator

Making Canada a safer place to live and work for over 90 years.

As Canada’s trusted safety partner since 1935, we work alongside customers coast to coast to help ensure people return home safely at the end of every shift.

Job Summary
Levitt‑Safety is seeking a highly organized  Service Administrator  to support our  Fort McMurray branch . In this fast‑paced role, you will coordinate service activities, schedule technicians, manage documentation and data entry, and provide excellent customer support.

Reporting to the Service Administration Supervisor, the ideal candidate is detail‑oriented, customer‑focused, and comfortable managing multiple priorities while working with service technicians and customers.

You will support operations primarily within our Fire & Life Safety Equipment, Vehicle Suppression, and Instrumentation divisions.

This role can be based in either Edmonton or Fort McMurray - in branch, Mon-Fri schedule.

Main Responsibilities

Provide exceptional customer service to customers and technicians regarding products, services, and service requests

Schedule and dispatch technicians for service calls, ensuring efficient coordination and timely response to customer needs

Maintain accurate data entry across work orders, customer records, service documentation, and internal systems

Manage calendars and coordinate service appointments with technicians and customers

Process billing and invoicing based on completed service work and ensure accurate documentation for prompt payment

Assist with purchase orders, parts ordering, and warehouse transfers to support service operations

Prepare quotes and communicate service order details with technicians and warehouse teams

Maintain organized records including work orders, customer accounts, purchase orders, and inventory documentation

Perform administrative duties such as data entry, scanning, filing, and document management

Support implementation and training for new service software

Assist with internal projects and administrative tasks that support branch operations

Job Requirements

Minimum 2 years of experience in service administration, scheduling, dispatch, or customer service

Strong data entry and administrative coordination experience

Experience scheduling technicians or coordinating service work is an asset

Highly organized with strong attention to detail and ability to manage multiple priorities

Comfortable working with multiple systems and technology platforms

Excellent communication skills and professional telephone manner

Ability to work in a fast‑paced environment and manage urgent service requests

Positive attitude, strong teamwork skills, and willingness to learn

What we offer

Competitive salary with paid vacation, flex days and other time off benefits

Company-matched RRSP contribution plan

Annual profit‑sharing opportunity

Opportunity to build your career with paid training with an established Canadian organization and a team that is truly passionate about health and safety

A company culture based on our Face of Levitt‑Safety Fundamentals and family values, where we truly believe that our people are our most important asset

We are committed to employment equity and base hiring decisions on qualifications, skills, and ability. We welcome and encourage applications from persons with disabilities, visible minorities, Indigenous Peoples, and individuals from diverse backgrounds, and we recognize that experience comes in many forms.

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