Business Process Senior Associate

We’re looking for a Business Process Senior Associate to join our Group Benefits Plan Design Services Operations team  this role, you are expected to complete requests / transactions productively and accurately to meet Service Levels set by the management with the business unit.

• Coordinate the setup and amendments of various systems and applications to ensure seamless operation.
• Create and maintain essential client documents, including contracts and booklets, to support business needs.
• Manage client coding to ensure accurate billing invoices and estimates, enhancing financial accuracy.
• Configure systems to support claims adjudication and drug card generation, ensuring efficient processing.
• Prepare and maintain access setups for company websites and mobile applications and respond to inquiries from Plan Administrators and stakeholders.

• At least 1 year data/BPO experience; undergrads with 2 years of data/BPO experience.
• Basic knowledge of MS Office applications (Word, Excel, PowerPoint).
• Ability to compose grammatically correct, clear and concise communication.
• Typing speed of at least 40 words per minute with an accuracy rate of 95%.

• Above average problem-solving skills.
• Above average written and verbal communication skills.
• Above average attentiveness to detail (ability to clearly understand and act on presented problem statement; to comprehend, capture as well as interpret basic customer information).
• Fast and accurate data-entry skills with the ability to process high volumes of work accurately.
• Adaptable to change.

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact

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