Registration Services Administrator at APEGA

Embark on a rewarding career with APEGA as a Registration Services Administrator. Provide exceptional service through various communication channels to assist applicants with licensure inquiries.

Reporting to the Supervisor of Registration & Mobility Services, this role demands a strong knowledge base of APEGA's processes and software applications. You will be instrumental in guiding applicants, processing registrations, and supporting the Registration Department by managing inquiries efficiently. Building customer satisfaction through professionalism and promptness is essential for success in this position.

Key Responsibilities:

• Guide applicants on licensure based on individual circumstances

• Process new member applications and provide status updates

• Handle inquiries via phone, email, and social media

• Troubleshoot first-tier technical issues regarding applications

• Maintain open communication with registrations and exams staff

Requirements:

• Post-secondary diploma in a related field

• 3-4 years of customer contact experience

• Proficient in Microsoft Office and database systems

• Strong written and verbal communication skills

• Ability to work with confidential information

Utilize your administrative expertise and customer service skills to contribute positively at APEGA.
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