Office Assistant 3; Enforcement Services

Position: Office Assistant 3 (Enforcement Services)
Organization  City of Wetaskiwin
Region  Alberta
Final date to receive applications  October 1, 2026 before 23:30
Type  Full-time Permanent
Category  Office administration
Description  Community and Protective Services Division  Posting:
Internal/External
Wage: $32.28 - $39.70/ hour
Work-Life Balance:
Enjoy a Monday-Friday 35-hour workweek. Earned Day Off (EDO) eligible!
Competition No.: CPS-26-18
The Opportunity  Are you a people person who enjoys building positive relationships, and bringing events and initiatives to life? This is more than an office administrative role. It is an opportunity to be the welcoming face of the department, supporting daily operations while helping coordinate community outreach events, public education initiatives, campaigns, and special projects. We are looking for an organized, outgoing, and enthusiastic professional who enjoys connecting with others, managing details, and contributing to a safer, and more vibrant community.
Reporting to the Manager of Enforcement Services, the OA3 is responsible for providing day-to-day Administrative support to the Enforcement branch of the Protective Services Division. This includes receiving complaints from the public, typing correspondence, maintaining various registers, and assisting with the smooth and effective operation of the department.
Responsibilities  Department Administration and Customer Service   Perform telephone reception, direct phone calls, and relay messages regarding requests and complaints, promoting positive public relations within the Protective Services department and the City.
Respond to general questions and complaints from the public related to regulatory bylaws, provincial statutes, and department operations.
Provide quality service one-on-one, electronically, or in person, by maintaining a helpful attitude, listening carefully, and asking questions to ensure understanding and providing accurate, helpful information and responses.
Register new complaints, assign investigations to officers, and respond to the front counter when necessary.
Prepare agenda packages, type correspondence and meeting minutes, and compile statistical data and reports.
Process the Municipal and Provincial Statute violation tickets including maintaining registers and compiling the associated Provincial Court documentation.
Create, maintain, and update various databases as required by the program (complaints, Provincial tickets, Municipal tickets, found property, etc.).
Perform filing duties related to Enforcement and Protective Services, and maintains the department’s records management program.
Dispatch calls using various communication devices.
Maintain knowledge of department processes and procedures and is able to access information and forms.
Create, as required, and maintain enforcement‑related databases MRF, and manage computer system backup processes.
Compile and complete court documentation, prepare prosecutor information packages, and liaise with the Courthouse, Crown’s Office, and RCMP.
Attend the Court for the first appearance as a liaison between the court and our department.
Code and send invoices to management to sign.
Send out Drivers Abstract requests for City of Wetaskiwin Employees and maintain a compiled list for when abstracts are to be requested.
Organize Enforcement Services related events.
Issue Taxi Licenses for the City of Wetaskiwin.
Other duties as required.
Education, Qualifications, And Work Experience   Post-secondary education (Certificate, Diploma in office administration).
Working knowledge of Provincial databases, ROADS and JOIN would be an asset.

Experience with MRF would be an asset.
De‑escalation training is an asset.
Minimum 3 experience in a municipal organization or law enforcement agency.
Must be able to…