Registration Program Coordinator

Job Title:

Registration Program Coordinator

Job Family:
Coordinator

Department:
Registration

Reports To:

Supervisor, Registration Program Coordinator

Division:
Regulatory

Location:

Edmonton

Competition: 26-32

Employment Indicator:
Permanent, Full-time

Reporting to the Supervisor, Registration Program Coordinators, the Registration Program Coordinator provides knowledge and support throughout the application process and is responsible for processing applications for membership with APEGA.

• Using experience and critical thinking to determine the validity and applicability of documentation, records, and information submitted for licensure by:

• • Ensuring that applications are administratively complete, and that all requirements are completed appropriately within allotted legislative timelines
  • Maintaining the fairness of the application process, by providing equal judgement and due process to each and every applicant
  • Coordinating all stages of the application process and advising on possible future courses of action
  • Coordinating and reviewing required documentation and information provided, pertaining to application requirements
• Advising on the status and next steps for applications, based on individual circumstances through:
• Understanding and utilization of the EGP and PGA
• Practicing sound judgement to protect and understand the integrity of both internal and external Registration processes
• Proactively diagnosing and guiding applicants, validators and references on areas of concern or deficiency, or items that need to be amended
• Sending written acknowledgement, reminders and notices informing applicants of the status of their applications
• Explaining possible courses of action for applicants, based on personal credentials and experience

• Using several different tools and software systems to manage and update application statuses, send communication and forms to applicants, references or validators, as well as other APEGA Staff.
• Troubleshooting inter and intra departmental technical issues, and liaising with the IT Department to find solutions to technical issues
• Responding to high volumes of inquiries regarding processes and requirements for all stages of the application (pre-processing, processing, review, and post-review) via email, phone call, or in person
• Providing other coverage for the Registration Services team as required
• Contributing and implementing suggestions for process and departmental improvements

Competencies

Core:

• exemplifying integrity
• fostering communication
• results orientation
• service excellence
• teamwork

Functional:

• Adaptability
• Analytical thinking
• Attention to detail
• Initiative
• Problem solving

Knowledge, Skills & Abilities

• Thorough knowledge of the Professional Governance Act, Engineering and Geoscience Professions Act and Regulations pertaining to Registration, as well as confidentiality protocols and privacy requirements
• Ability to understand and explain legislation as related to the registration process
• Proficiency in computer applications, databases and software, including Microsoft Office Suite
• Ability to interpret, research, and analyze a wide variety of source information and develop recommendations for applicants and potential applicants based on individual circumstances
• Excellent organization, and the ability to balance multiple tasks simultaneously
• Providing strong communication, both written and verbal, to a diverse and varied applicant pool
• Ability to interact in a calm and service-oriented manner during stressful situations is required
• Ability to collaborate with a diverse group of people to build and maintain strong working relationships with a high degree of demonstrated professionalism
• Ability to work independently with a high volume of…