Scheduling Coordinator

This is an exciting opportunity to join the new chapter of Fire Protection Inc - an Onyx-Fire Protection Services Inc, we’re seeking a Service Schedular that is motivated, with a strong technical and administrative focus to coordinate compliance preventive maintenance and repairs for our clients while meeting the required KPI targets. This position will require an ability to work effectively via phone and emails with other departments such as coordinating with our Field Scheduling team who provide the labor and materials to complete these jobs.

This position will also arrange for security clearance for our employees when required. Using your professional verbal skills you will coordinate with clients, outside the organization and clients within our organization. If you enjoy engaging with a dynamic range of people on a day-to-day basis you will find this job most rewarding!

Responsibilities

Enforce client Protocols such as timecards and signatures

Communicate updates to our Client Data Communication team

Audit schedule vs requests

Confirm Onyx Key Performance Indicators are met daily

Book appointments via phone with clients and or their security teams

Other Administrative task as needed

Proficiency in spoken and written English is required

Strong attention to detail and record keeping

Ability to prioritize work, and meet customer deadlines

Understanding and ability to work with enterprise-wide systems and applications

Excellent interpersonal skills with staff and customers, working both in a team and independently

High level of professionalism and confidentiality

Strong time management skills and ability to work in a fast paced environment in a quickly evolving industry

Efficient and comfortable with technology and software applications

Ability to make sound judgement decisions; problem analysis and problem-solving skills

Qualifications

3-5 years in a high paced service-oriented business

Experience with scheduling software

Proficient in Microsoft Excel

Eagar to learn and grow

Join Us:
Our high-performance culture fosters growth and development, offering opportunities to take on more responsibility and be part of a team with shared goals. We are committed to advancing our company by taking care of our clients and making a difference in their property operations and life safety requirements.