Administrative Assistant - Intermediate

Contract opportunity supporting child care staff certification, educational credential review and client service for an Alberta public-sector organization.

• Fully onsite in Edmonton, five days per week.
• Expected contract term:
  November 2026 to November 2027
• Possible extension of up to 12 months.
• Full-time: 36.25 hours per week.

Our client is seeking detail-oriented Administrative Assistants to support child care staff certification and daily program administration. You will respond to inquiries, review educational credentials and supporting documents, maintain client records and help applicants understand certification requirements. The work includes applying policies, supporting certification decisions and appeals, and ensuring information is complete, accurate and processed consistently.

You will work with program colleagues, educators, child care operators, parents, educational institutions, assessment bodies and other stakeholders.

The role combines administrative support with document assessment and public-facing service, including high volumes of phone and email inquiries.

You are organized, accurate and comfortable explaining procedures clearly. You can manage competing priorities, review detailed documents and maintain reliable records. You remain professional when callers are frustrated or questions are repetitive. You know when to resolve an issue within your authority and when to seek guidance or elevate it.

• High School Diploma or GED.
• At least three years of experience proofreading and formatting Word documents in a work setting.
• At least three years of accurate data processing and/or data-entry experience.
• At least three years of relevant experience in a similar role applicable to this assignment.

• Relevant post-secondary education in office administration.
• Three years of cross-functional team collaboration.
• Three years of reviewing and analyzing document content.
• Three years of call-centre experience

• Respond to phone and email inquiries about certification requirements, assessment processes and upgrading options.
• Manage high call volumes and de-escalate difficult situations.
• Assess Canadian and international educational credentials against program standards.
• Review programs of study and support certification decisions or recommendations in accordance with policy and assigned authority.
• Handle first-level appeals and staff qualification exemptions within assigned authority.
• Enter, maintain and review client information in program systems.
• Verify document completeness and accuracy, maintain files and follow up on information gaps.
• Prepare correspondence and support scanning, data entry and document processing.
• Assist clients with forms, online applications and document submissions.
• Verify credentials with institutions, assessment bodies and other jurisdictions.
• Support staff training, reassessments, system testing and process improvements.
• Help develop guides, forms, certificates and communication materials.

Hourly contract compensation will be discussed based on experience, engagement structure and alignment with the client’s requirements. Expense reimbursement is not available for this assignment.