Service Coordinator

Service Full Time Edmonton, AB $27 - $32 CAD per year

As a leader in the fire protection industry, we are dedicated to safeguarding lives and property through our unwavering commitment to fire safety.

Sterling Fire Protection is seeking aseasoned Service Coordinator tojoin our Servicedivision.

Position Summary

Reporting to Service Manager,the  Service Coordinator plays a key part in ensuring our service operations run smoothly, efficiently, and with a strong focus on client satisfaction.

You’llwork alongside other coordinators to manage scheduling and dispatch, whilecontributingto strengthen team performance,structure and accountability.

We’relooking for someone whodoesn’tjust react to the day-to-day-butanticipateschallenges, thinks critically, and takes initiative to keep things moving forward.

This position is ideal for someone withdispatchingexperience in a serviceor tradesenvironment who enjoys working with detailed information, supporting customer services, andensuringorganized, efficient operations.

This permanent,full-timerole isanin-person position basedin Edmonton .

What Makes You Successful in This Role

Clear, confident communicator:

You build strong relationships with customers, technicians, and internal teams, ensuring everyone stays informed, aligned, and supported.

Highly organized with strong attention to detail:

You manage multiple priorities effectively whilemaintainingaccurateschedules and documentation, keeping operations running smoothly.

Proactive problem solver and critical thinker:

Youanticipatechallenges, make sound decisions under pressure, and take initiative to resolve issues before they elevate to impact service delivery.

Collaborative and adaptable team player:

You work well with others to improve processes, and bring a positive, steady approach that helps keep the team focused and engaged.

What You’llDo

Manage incoming service requests from multiple channels (phone, email, online), ensuring all required details are captured accurately

Assess request requirements and schedule field technicians based on skillset, availability, location, and priority

Develop and adjust daily schedules tooptimizetechnician productivity and service response times

Maintain clear and consistent communication with technicians, ensuring they have the information needed for each job

Provide real-time coordination support, addressing schedule changes and resolving issues as they arise

Keep customers informed with appointment confirmations, updates, andtimelyresponses to inquiries

Ensure technicians are fully prepared with the necessary job details, equipment information, and site requirements

Maintainaccurateand up-to-date records of service activities, assignments, and completion details

Respond effectively to changing priorities,identifyingpractical solutions to keep operations running smoothly

Collaborate with the team toidentifyand implement improvements to processes and scheduling efficiency

What You’ll Bring

High school diploma or GED

Minimum 5 years of experience in a service coordination or dispatch role

Fire protection,service, or skilled tradesdispatchingexperienceis an asset

Clear andaccurateverbaland written communication

Strong organizational skills with the ability to manage multiple priorities

Ability to stay composed and professional under pressure

Proficient with Microsoft Office or Google Business Suite

Experience with service management and scheduling tools (e.g.,Service Tradeor similar), as well as standard office systems

What We Offer

At Sterling, we treat our employees right. A Service Coordinator at Sterling Fire Protection can look forward to the following:

$27.00 - $32.00 per hour based on qualifications and experience

40 hour week between Monday and Friday

Paid time offand birthday off

A comprehensive…