Resident Services Concierge Coordinator

Support resident services at Optima Living by managing inquiries, appointments, move-ins, and visitor coordination with professionalism. Computer literacy and organization are required.

The Concierge reports to the General Manager or Administration Manager and helps maintain welcoming, efficient community operations. This role supports residents, visitors, contractors, and team members through customer service, scheduling, records, transportation arrangements, and timely communication. Person-centered care guides daily interactions.

• Welcome residents, visitors, and team members warmly
• Direct callers, visitors, and contractors to appropriate contacts
• Coordinate resident appointments and transportation arrangements
• Support move-in, move-out, tour, and event scheduling
• Report safety, maintenance, equipment, and operational concerns

• One year of administrative or similar experience minimum
• Approachable, respectful, tactful communication style
• Strong writing, organization, prioritization, and problem-solving abilities
• Ability to work independently and cooperatively
• Flexibility to work a variety of shifts

Bring organized resident coordination, professional communication, and dependable administrative support to Optima Living’s hospitality-focused senior communities.