Service Manager, Whitecourt

Fountain Tire Whitecourt  is searching for a friendly, knowledgeable, and experienced Service Manager to manage the operations of the service department to drive productivity, quality assurance and to promote a high level of customer satisfaction.

What Does Fountain Tire Offer?

Competitive wages based on experience $65,000 to $85,000 per year

Comprehensive health, dental, and vision benefits along with a competitive RRSP matching program to help you plan for a successful retirement

Regular day shift schedules

Great discounts for you and your family on tires, parts, and mechanical services

The opportunity for growth that includes the potential to enter our management training program and own your own Fountain Tire store!

As a Service Manager, your duties will include

Overseeing and managing mechanical and tire services

Setting quality standards and maintaining the quality of all shop activities

Creating work orders and arranging bookings and communicating them to the technicians

Providing service quotes and receiving customer authorization for work to be performed on vehicles, finalizing sales, and completing customer follow up

Recommending tire service, specialty tire service, wheel and mechanical service to customers

Ensuring completion of shop maintenance and repair work

Addressing customer complaints and inquiries in a courteous, professional manner

Advising technicians of work that must be completed

Ensuring technicians compliance with company standards regarding quality, safety, and customer service

Managing morale in the shop by setting and demonstrating a strong business ethic for dealing with employees, suppliers and customers

Maintaining the cleanliness of the shop

Our ideal candidate has/is

5+ years of automotive industry experience

Advanced knowledge of mechanical services is required

Commercial vehicle inspection program and out of province inspection certifications

Effective leadership skills, with a strong focus on operations and business processes

High level of integrity and accountability

A customer service focus

Ability to develop and maintain effective relationships with team members and customers

Strong communication and interpersonal skills

Continuously looking to learn and use new skills and the demonstrated ability to recognize opportunities for improvements

Flexible, patient, and calm when working with tight schedules

Interested and qualified? Please apply on-line or in-store today!

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