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Job Description & How to Apply Below
Fleet Service Advisor at Kentwood Ford, you will use automotive knowledge and communication skills to guide customers through repairs without evening shifts. Build trusted relationships while supporting a busy Ford service department each day.
As a Fleet Service Advisor, you will represent Kentwood Ford throughout the service process. You will translate technical information into clear recommendations, collaborate with technicians, and keep customers informed. The position suits candidates with automotive service, customer service, or sales experience who solve problems calmly and professionally.
Key Responsibilities:- Welcome customers and explain the service process clearly
- Translate technical information into easy-to-understand recommendations
- Collaborate with technicians on accurate repairs
- Manage service schedules and customer follow-ups
- Build long-term relationships through trustworthy communication
- Experience in automotive service, customer service, or sales
- Strong communication and problem-solving skills
- Calm, professional approach during busy periods
- Passion for vehicles and continued learning
- Interest in industry-leading training and certifications
Bring automotive service knowledge, customer communication, and problem-solving skills to the Fleet Service Advisor team at Kentwood Ford.
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