Dispatcher - Kingsway Mall

• Take incoming radio, phone and in-person calls, document details and escalate to proper resources
• Dispatch Security, Cleaning Services and Building Operators to calls as required
• Dispatch security services to critical facility issues, including medical, fire, and disturbances
• Provide detailed documentation of activity as called into the dispatch center into event logs
• Dispatching for emergency situations (EPS, EMS, EFD)
• Monitor CCTV and provide support to Security Agents responding to calls
• Oversee facility monitoring systems, and escalate when equipment signals an alarm
• Communicate and provide regular updates by email distribution groups for all events on the property
• Provide key access through key control system for employees and contractors
• Provide contractor sign in / sign out process; sign out equipment as needed to contractors
• Complete reports and provide information related to a site owned security equipment
• Contact tenants for critical property concerns related to their tenant space
• Obtain/file maintenance inspections and equipment audits from team members

Qualifications:

• Strong written and verbal communication
• Strong interpersonal skills for contractor and customer interactions
• Computer literacy with multiple computer software programs
• Ability to prioritize work tasks
• Able to display objectivity and sound judgement
• Willingness/Ability to learn and retain large amounts of information
• Possess crisis management skills and work under stressful conditions
• Above-average observation skills
• Ability to follow policy and procedure
• Dependable and professional in all job functions
• Prior experience in dispatching is an asset