Senior Analyst, Business

Organization EUI, Water Services, Linear Asset Operations

Location Edmonton, Alberta, Canada

Position Title Sr Analyst, Digital Solutions

Weekly Hours of Work 40

Business Unit Water Services

About us Department Description EPCOR Water Services provides water treatment and delivery and wastewater collection and treatment to Edmonton residents and water service to regional customers. The planning, building, operating and maintenance of the plants, reservoirs, pipes, tunnels, pump stations and stormwater management facilities is facilitated by more than 1300 employees working on all aspects of the water cycle. If you're looking for new opportunities, people who care and work that matters.

Highlights of the job
We are hiring a full-time, permanent Senior Business Analyst position working out of EPCOR Tower in Edmonton, Alberta.

As a Senior Business Analyst, you will play a critical role in EPCOR's digital transformation by connecting operational business needs with technology solutions. Acting as the link between frontline users, business leaders, and technical teams, you will help elicit business needs, define requirements, and guide the design of solutions that provide measurable value to the organization. You'll work directly with operational and technical stakeholders to ensure the right problems are being solved, technology investments support business priorities, and solutions are adopted successfully across the organization.

We welcome applications from internal and external candidates. EPCOR employees are encouraged to apply using their '' email address to ensure proper consideration of internal seniority.

What you’d be responsible for

Lead requirements gathering activities for complex business and technology initiatives

Facilitate workshops, requirements sessions, and stakeholder discussions Document, validate, and manage business, stakeholder, solution, and transition requirements

Support business cases, project scoping, prioritization, and planning activities

Develop and maintain requirements documentation and business analysis standards

Analyze business process and technology challenges and translate them into practical solutions

Develop solution concepts, process maps, workflows, and business requirements documentation

Ensure solutions align with operational needs, business objectives, and organizational standards

Act as a trusted liaison between business teams and technical delivery teams

Build strong relationships with operational teams, frontline users, subject matter experts, and leadership

Drive stakeholder alignment and consensus throughout the solution delivery process Communicate complex technical concepts in a way that is meaningful and actionable for business users

Support testing, deployment, and adoption activities

Collaborate on training and change management activities

Monitor solution effectiveness and recommend improvements based on stakeholder feedback

Evaluate current business processes and identify opportunities for improvement

What’s required to be successful

Bachelors Degree in Business , Commerce, Information Technology, Computer Science, Data Analytics, Project Management, or a related discipline
Business Analysis certifications such as CBAP, CCBA, AAC, or equivalent are considered an asset

Project Management or Agile certifications are considered an asset

Minimum 4 years of business analysis experience supporting solution delivery, process improvement, or digital transformation initiatives
Experience working in operational, utility, engineering, construction, industrial, or asset-intensive environments considered an asset

Experience gathering and managing business requirements for complex stakeholders and projects

Experience working within Agile, Waterfall, or hybrid delivery environments

Technical Knowledge

Strong understanding of business analysis methodologies, tools, and best practices

Knowledge of Software Development Life Cycle (SDLC) principles

Experience with business process mapping, requirements management, and stakeholder engagement

Understanding of analytics, reporting, and digital technology environments

Familiarity with technologies such as Power BI, Azure, Databricks, ArcGIS, or similar platforms is considered an asset

Experience using business collaboration and documentation tools such as Visio, Azure Dev Ops, Jira, Microsoft Office, and Teams

Other important facts about this job
Jurisdiction: CSU
52

Class: P2

Hours of work: 80 hours bi-weekly

Wage:
Starting at $53.92 per hour

Final Wage and Step will be…