Senior Product Designer

Engagement: Independent contract, 4–5 days a week|
Term: Initial 4–6 months, with option to extend|
Start: As soon as possible|
Reports to: VP of Product, with design direction from our fractional Design Lead|
Location: Remote in Canada, with Central/Mountain time overlap and occasional travel for customer discovery

Andgo builds workforce management software for organisations where staffing is operational and time-critical. Our primary users are schedulers and clinical managers in health systems, filling shifts under pressure, often at shift change and often early in the morning. Good design here is measured by how quickly and reliably they get that work done.

We are investing in the next generation of Andgo as an AI-first platform, and need a senior designer who can step in immediately and keep it moving. You'll work day-to-day with the Product Manager and engineers, reporting to the VP of Product.

• Pick up design work in flight: get up to speed on decisions to date and keep delivery on pace.
• Lead design for new premium, AI-first product areas, as well as our existing platform.
• Lead end-to-end design initiatives for the AI-first platform, while continuing to advance and refine our core platform.
• Rethink existing workflows to remove friction for frontline and back-office users.
• Design how AI shows up for users: confidence, errors, and how a scheduler sees and overrides what the system decided.
• Work in an AI-assisted development workflow (Figma connected to AI coding tools via MCP) so design intent carries through to build.
• Contribute to building our design system.

• Think in systems: design flows, states and interaction patterns that hold together across the product.
• Apply strong visual design fundamentals.
• Make pragmatic calls: know when a design is ready to ship and when it needs more work, and make the tradeoff clear to the team.
• Bring Product, Engineering and stakeholders along through clear rationale, prototypes and evidence.

• Plan discovery sessions, virtual and in person: agendas, exercises and research goals.
• Facilitate sessions that get below surface answers into real workflows, jobs, workarounds and successes.
• Run debriefs with the Andgo team, synthesise new learnings and validations, and write the customer-facing follow-up summary.

• You'll make day-to-day design calls on product areas, guided by our design standards.
• You'll take part in regular design review.
• The VP of Product makes the final calls on priorities and direction.

• 7+ years in product design, mostly on complex B2B or enterprise software, with a portfolio showing end-to-end work from discovery to shipped product.
• Strong interaction design and systems thinking, shown through work on complex, multi-step workflows.
• Mastery of visual design principles, with a portfolio that includes polished, information-dense interfaces.
• Pragmatic judgment: a record of balancing design quality with delivery constraints and explaining the tradeoffs.
• Influence across Product and Engineering, earned through clear reasoning rather than authority.
• A track record of joining work mid-stream and making progress quickly.
• Comfort with deep domain complexity. Workforce management, scheduling, healthcare operations or similar rule-heavy systems are a strong plus.
• Strong facilitation and research skills, including in-person sessions with frontline and operational users.
• Hands-on experience designing AI-driven features and working in AI-assisted design and development workflows.
• Design system experience: building components, not only using them.
• Clear written communication.

• Experience with unionized, healthcare or manufacturing work forces.
• Design for…