Veterinary Call Center Agent
Job in
Edmonton, Alberta, Canada
Listing for:
VCA Canada
Full Time
position
Listed on 2026-01-02
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support
Job Description & How to Apply Below
JOB DESCRIPTION Location:
Canada In-Hospital
Employment Type:
Full Time
Business Unit:
General Practice & Specialty Services
Reports to: VCA US Client Experience Department
VCA Canada is currently welcoming a Call Centre Agent to join our team. VCA Canada Animal Hospitals is a family of over 150 small animal veterinary practices located across 6 Canadian provinces. Our team of over 4,000 Associates provides our communities with general, emergency, and specialty services in our practices, offering compassionate care for pets and their families. Our purpose of caring for life’s greatest companions is felt in every part of the VCA Canada experience, whether it is our patients, our clients, our team members, or our communities.
Opportunity
The ideal candidate will be responsible for answering calls from prospective and current VCA Canada clients (pet owners), who are seeking to schedule or change appointments, check in for their existing appointments or get answers to their general questions. Agents will work in-hospital.
The primary responsibility of the Agent is to provide a high-quality experience to callers as they answer their questions and book appointments at their chosen hospital. Solid communication skills are required.
Key Responsibilities:
Field calls from prospective clients in a timely and friendly mannerEncourage appointment scheduling and ensure client satisfaction utilizing established call scriptsSchedule client appointments efficiently while providing a high-quality experienceTransfer calls and send messages to hospitals, as needed to ensure callers’ needs are metProvide feedback to management on call management tool, protocols, script and client reception with an intent to improve operationsManage high volume of inbound and outbound calls and use of SMS/TextsMulti-tasking with use of different programs and navigating across a range of tech platformsQualifications:
Minimum 1 year experience in Veterinary Industry preferredMinimum 1 year of Call Centre experience preferredPassion for pets and pet carePassion for client experience, and for making every client feel important and valuedAbility to deal with client questions with patience and understandingExcellent problem-solving skills are essentialStrong communication skills, especially phone communication skillsExcellent interpersonal skillsComfort working with a laptop and basic typing skillsAbility to learn quicklyAvailability to work full-time hours in a in-hospital arrangement, including weekend and evening shiftsEffective working with deadlines and multiple prioritiesStrong organizational skillsWhat we can offer you!
A caring culture of Wellness and Appreciation!Employer match (5%) group RRSP plan - Planning for your future just got easier with VCA Canada!Access to amazing mini coursesMembership and duesWellness days, sick days, and vacation timeEmployee assistance programGenerous Continuing Education benefits; paid to learn!Referral Bonus RewardsE-tools to assist with meditation, better sleep, exercise, and focusVirtual health care (telemedicine) offering quick access to quality careAnnual uniform allowanceGenerous personal pet care discountsAnd extra rewards like shopping discounts and cool wellness apps!
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