Customer Services Representative - Services

Customer Services Representative - Housing Services

Location:

Cold Lake (Alberta), Edmonton (Alberta), Suffield (Alberta), Wainwright (Alberta), Comox (British Columbia), Esquimalt (British Columbia), Shilo (Manitoba), Winnipeg (Manitoba), Gagetown (New Brunswick), Gander (Newfoundland and Labrador), Happy Valley-Goose Bay (Newfoundland and Labrador), Yellowknife (Northwest Territories), Greenwood (Nova Scotia), Halifax (Nova Scotia), Borden (Ontario), Kingston (Ontario), North Bay (Ontario), Ottawa (Ontario), Petawawa (Ontario), Trenton (Ontario), Bagotville (Québec), Saint‑Hubert (Québec), Valcartier (Québec), Moose Jaw (Saskatchewan).

Salary:  $62,533 to $67,699

Level:  CR-05

Who can apply:  Persons residing in Canada, and Canadian citizens and Permanent residents abroad.

Duties
As a Customer Services Representative, you will work in a fast‑paced, customer‑focused environment, providing housing‑related customer service to Canadian Armed Forces members and other clients. You will respond to inquiries related to residential housing unit allocation, service, maintenance, and repairs. Key duties include:

Respond to telephone, email and in‑person inquiries from applicants, tenants, contractors and co‑workers.

Coordinate maintenance and repair appointments as requested by technical staff or identified in technical reports.

Process and assign work orders for maintenance or repairs to local contractors.

Allocate or recommend the allocation of residential housing units and maintain the applicant waitlist.

Administer day‑to‑day requirements of housing‑unit tenants, including complaints requiring immediate action.

Receive, verify, maintain records and produce reports on a variety of information.

Develop and maintain spreadsheets, databases, and procedures to support operations.

Remote work is not possible. These are full‑time, in‑office positions.

Work Environment
The Canadian Forces Housing Agency (CFHA) provides housing services to Canadian Armed Forces families, managing residential housing infrastructure across Canada.

Qualifications

Education:

Successful completion of two years of secondary school or an acceptable combination of education, training and/or experience.

Experience:

Experience providing client service, such as responding to inquiries, explaining information and supporting clients.

Experience dealing with challenging client situations.

Experience working in a fast‑paced, high‑volume environment with frequent interactions.

Experience using office software for document creation, communication or data management such as spreadsheets, word processing or email software.

Competencies:

Demonstrating Integrity and Respect.

Showing initiative and being action oriented.

Thinking things through.

Working effectively with others.

Client Service orientation.

Abilities:

Ability to perform clerical tasks accurately under pressure.

Ability to prioritize and manage a workload with competing demands.

Ability to communicate effectively in writing.

Ability to communicate effectively orally.

Incumbent must maintain the capacity to perform the essential duties of the position on‑site at the designated work location. Strict adherence to the Department of National Defence and Canadian Forces Code of Values and Ethics, Value and Ethics Code for the Public Sector, Directive on Conflict of Interest, and Defence Administrative Orders and Directives (DAOD) 7021‑1, Conflict of Interest is required.

Essential

Job Requirements
You must be willing and able to work on‑site at the selected location.

Equal Employment Opportunity
The Department of National Defence is committed to creating a diverse and inclusive team that reflects Canada's population. Preference will be given to veterans first, followed by Canadian citizens and permanent residents, with the exception of jobs located in Nunavut or Yukon. For positions located in Nunavut, qualified Inuit enrolled under the Nunavut Agreement will be appointed first. For positions located in Yukon, qualified Yukon First Nations will be appointed first, followed by qualified Indigenous persons.

Accessibility
We are committed to providing an inclusive and barrier‑free work environment, starting with the hiring process. If you need accommodation during any phase of the evaluation process, contact the hiring organization to request specialized accommodation. All information received in relation to accommodation is kept confidential.

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