Customer Service Representative

As a Customer Service Representative, you will provide sales support to customers via telephone, email, and walk-ins to our Profit Centres. You will provide the highest level of customer service by answering customer inquiries, generating sales leads, and closing sales to increase profit sharing. Support will also be provided to the Outside Sales function.

Additional Duties

Answer telephone calls, emails and in person questions from customers and identify their needs

Research product for customers and provide recommendations on our assortment of product

Enter sales orders generated from Profit Centre customers via fax, phone, emails, and texts

Grow and retain established customer base and develop new business for the Profit Centre

Follow up on backorders with vendors and provide customers accurate delivery dates

Send and follow-up with request for quotes to vendors

Process returns and warranty claims to customers both on account and cash sales including paperwork in compliance with all procedures

Support Counter Sales and Outside Sales activities as part of the team

Resolve issues related to customer orders in accordance with our policies and procedures (SPIs)

Perform other tasks as requested by the Profit Centre Manager

Qualifications

Grade 12 diploma or equivalent;
College and/or University degree an asset

A minimum of 1 year of experience with customer service or counter sales

Proficient in the use of Microsoft Office software to communicate via email, analyze customer data and update customer contact files

Outstanding customer service and verbal communication skills

Excellent relationship building skills with customers, vendors, and teammates

Ability to identify customer needs, provide profitable solutions and close the sale

Ability to learn and operate the applicable software system used to process orders

Able to work in a fast‑paced environment while handling multiple tasks

Able to learn how to operate material handling equipment

Preferred Skills

Previous experience with or knowledge of products sold at the Profit Centre

Experience using Trend, Eclipse, Word, Excel, and Outlook

Salary Range
CAD 40,000 to 50,000 annually

Equity and Diversity Statement
EMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law.

We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.

EMCO uses third‑party artificial intelligence to assess resumes to facilitate the review of candidates.

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