Customer Service Representative - Police Information

Position: Customer Service Representative - Police Information Check
Provide outstanding customer service at the Edmonton Police Service as a Customer Service Representative in the Police Information Check Unit. Focus on processing applications and supporting applicants every day.

This full-time temporary role will last until May 30, 2027. You will accurately process police information check applications and issue certificates, while handling inquiries via phone, in-person, or email. Your responsibility includes cash handling for various services and performing general office duties, ensuring seamless service delivery in the unit.

Key Responsibilities:

• Process police information checks and certificates efficiently

• Handle customer inquiries in person and electronically

• Collect and process fees for services and invoices

• Perform general office tasks, including mail distribution

• Assist with civil fingerprinting and alarm permits

Requirements:

• Completion of 12th grade with business-related courses

• Minimum of two years diversified word processing experience

• One year cash handling experience

• Proficiency in Microsoft Word, Excel, and Outlook

• Strong verbal and written communication skills

Bring your customer service skills and word processing experience to make a meaningful impact at the Edmonton Police Service.
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