Customer Fleet Advisor - Power & Energy Job Edmonton area,Alberta Canada,Customer Service/HelpDesk

Description

Manage customer interaction by responding to incoming service and customer inquiries and telephone calls, informing customers of services and estimated time of completion of jobs in compliance with the signed maintenance contract.

Update monitoring spreadsheets, Vision Link and other contract administration tasks.

Support other team members with training and overflow work.

Specific

Skills:

Strong communication skills, both written and verbal

Strong interpersonal skills

Strong organizational and prioritization skills

Demonstrated commitment to safety culture

Strong decision making involving varied levels of risk and ambiguity

Ability to adapt to change in the work environment to deal with frequent change, delays or unexpected events

Strong customer relationship management

Solid and effective negotiation skills

Demonstrated actions and decisions consistently in alignment with customer and Finning’s best interests

Self-motivated and ability to work with minimal supervision

Strong detail oriented

Ability to sell complete service offerings to customers

Knowledge:

Knowledge of quoting repair options and repair structure and job set up, SWIP management process and financial impacts

Proficient in MS Office applications, specifically Access, Excel and Word

Proficient in INFOR and internal systems is an asset

Understanding of Finning’s Customer Service Commitment, warranty program, service billing process and procedures, Finning and Caterpillar warranty processes

Understanding of work task safety requirements and risks

Ability to use SIS to validate parts lists and service checklist requirements

Experience with Power Systems ( CAT and Non CAT) considered an asset

Education & Experience:

3-5 years experience in customer service, Caterpillar dealership experience and/or experience in equipment, service, parts and/or warranty

Infor M3 extensive working knowledge

Understanding of financial impacts of contract management

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities.

Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.