Customer Experience Representative

Join Layfield as a Customer Experience Representative in Edmonton. This 8-month maternity leave role involves building customer relationships, managing orders, and ensuring effective communication throughout.

At Layfield, you'll be the main contact for customer support, fostering strong relationships as a trusted advisor. This position requires a hands-on approach to address customer needs through proactive service, ensuring accurate entry of quotes in CRM, and collaborating with Operations and Logistics for optimal service delivery.

Key Responsibilities:

• Serve as the primary contact for customer support inquiries

• Build lasting relationships with customers as a trusted advisor

• Recommend products and services based on customer feedback

• Enter quotes and contacts accurately in the CRM

• Monitor and improve order management processes

Requirements:

• Minimum 3 years of customer service experience

• Familiarity with CRM and inventory management software

• Exceptional communication skills, both oral and written

• Ability to analyze complex business problems

• Proficient in Microsoft Office applications

Utilize your customer service skills to support Layfield and enhance client satisfaction.
#J-18808-Ljbffr