Web Sales & Service Representative

Elevate your career with TFG as a full-time Web Sales and Service Representative in Edmonton, AB. Engage customers through phone, email, and live chat to ensure exemplary support.

In this role, you'll assist and resolve inquiries for customers using various online channels, ensuring that every customer receives prompt service. You will partner with internal teams for efficient order fulfillment and stay informed about the latest product updates and promotions. Your focus will be on improving customer satisfaction and operational processes.

Key Responsibilities:

• Address customer inquiries via phone, email, and chat

• Support ecommerce-related customer issues

• Resolve customer concerns professionally and timely

• Coordinate with internal teams for order processes

• Update product information on online platforms

Requirements:

• Dedicated customer service approach

• Excellent communication skills, both written and verbal

• E-commerce platform experience is beneficial

• Understanding of website plugins and functionality

• Ability to handle multiple priorities effectively

Experience the dynamic world of e-commerce with TFG, contributing to exceptional customer service in Edmonton.
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