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Summer Seasonal

Coordinator, Guest Logistics

Job in Stony Plain, Edmonton, Alberta, Canada
Listing for: CMH Heli-Skiing
Full Time position
Listed on 2026-06-20
Job specializations:
  • Customer Service/HelpDesk
    Summer Seasonal
Job Description & How to Apply Below
Location: Stony Plain

Year Round

Why join CMH?
We work hard, we play hard, and we have the best time doing it. Our mission is to guide our staff and guests through life-changing mountain experiences, and our vision is to be recognized as the world leader of guided mountain experiences – by our guests, our employees, our partners, and our communities. We're all drawn to CMH for different reasons, but we stay for the people–both employees and guests–who are brought together by a unique shared passion for skiing, riding, the mountain world, and life in general.

CMH is where mountain magic happens!

Things that are important to us:

  • Safety as a cornerstone.

  • Share our passion – every day.

  • Always act with integrity
    .

  • We work as a team
    .

  • Aim for best
    .

  • Balance our social, fiscal, and environmental responsibilities.

    • Things that are important to you:

  • The opportunity to build lifelong friendships with staff and guests from around the world.

  • Working for a company that stands behind its mission, vision, and values.

  • An inclusive and rewarding company culture where employees are valued and supported.

  • Explore and work at a world-class mountain destination.

  • Enjoy meals created by culinary professionals that incorporate fresh, local ingredients.

  • Work with hospitality professionals that take pride in providing a high-end guest experience.

  • An opportunity to grow and learn in a work environment that promotes feedback and development.

  • Discounts with brand partners and on CMH merchandise.

  • Opportunities to heli-hike and heli-ski, as available.

    • CMH is honored to operate in the traditional territories of the Ktunaxa, Secwépemc, Syilx, Sinixt, Carrier (Dakelh), and Stoney Nakoda Nations.

    Position Title:
    Coordinator, Guest Logistics

    Company Name: CMH Heli-Skiing & Summer Adventures

    Reports To:

    Manager, Guest Logistics

    Location of Work:
    Banff, Alberta

    Job Status:
    Full-time, Year Round

    FLSA Status:
    Non-Exempt

    Number of Positions: 1

    Direct Reports: 0

    Date of Last Review:
    April 2026

    Desired

    Start Date:

    May 2026

    Posting Close Date:
    This posting will remain open until a suitable candidate is found. The earliest posting close date would be May 8, 2026.

    Position Overview

    The Coordinator, Guest Logistics supports all logistics related to the transportation of guests between key meeting points and CMH staging areas. This role requires a keen eye for operational details, and an ability to problem solve and adapt to unforeseen circumstances.

    Essential Duties and Responsibilities

  • Coordinate all exchanges and transfers to and from CMH staging areas and key meeting points.
  • Perform administrative tasks pertaining to guest transfers and exchange day operations.
  • Monitor and process guest and lodge communications related to transportation.
  • Coordinate the on-coach food and beverage program.
  • Act as a point-person for seasonal Transfer Coordinator staff accompanying guests on the coach.
  • Follow up on guest inquiries with a solution-focused mindset.
  • Problem-solve logistical changes and impacts from road closures and delays.
  • Assist the Guest Services team as needed to support a seamless guest experience.
  • Provide coverage for Traco shifts as required.
  • Create exceptional guest moments as the first and last point of contact for the CMH experience.
  • Help support implementation of CMH health and safety initiatives.
  • Help support implementation of CMH sustainability initiatives.
  • Train, participate in and provide support, as required, during emergency response situations.

    • Minimum Qualifications

  • Post-secondary education in a related field.
  • 1-2 years of experience in a professional office setting.
  • Class 5 driver’s license with clean driving record. Class 4 driver’s license, and experience driving in winter conditions, preferred.
  • Experience as a tour guide or group leader, or equivalent experience in the service industry.
  • Experience with high-end or luxury customer service, preferred.
  • Experience in the ski industry, preferred.

    • Competencies, Knowledge, Skills, Abilities, and Other Qualities

  • All CMH employees will demonstrate integrity, discretion, and critical thinking, along with adaptability and effective problem-solving skills. A positive, collaborative working style is essential, with the ability to build meaningful relationships…
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