Member Experience Advisor

Position: Full-Time Member Experience Advisor
Elevate member interactions with Servus Credit Union as a Full-Time Member Experience Advisor in Edmonton Windermere. Deliver exceptional service and support tailored to our members' financial goals.

The Member Experience Advisor role at Servus Credit Union is vital in providing first-line support in meeting financial aspirations. This full-time position engages with members while effectively handling transactions, solving issues, and promoting our extensive product offerings. You will enhance our branch's objectives through your dedication to member service and community impact.

Key Responsibilities:

• Provide responsive service to build trust with members

• Process cash and non-cash transactions accurately

• Generate sales referrals by analyzing member needs

• Educate members on service delivery channels

• Assist in branch operations like balancing transmittals

Requirements:

• 1 year of customer service or administrative experience

• Sales experience considered an asset

• Grade 12 diploma or equivalent

• Good communication and problem-solving skills

• Strong financial literacy and fast data entry

Become a trusted advisor and enrich member experiences at Servus Credit Union.
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