Group Administrator III

Join First Canadian as a Group Administrator III in downtown Edmonton. This role supports efficient operations, enhances client interactions, and requires strong technology skills.

The Administrator III will report to the Manager of Group Administration while collaborating with sales and development teams. You will assist in transitioning groups to a new platform, leverage a Customer Relationship Management system, and ensure high-quality service for clients. Attention to detail, resourcefulness, and exceptional customer service are essential for success in this key position.

Key Responsibilities:

• Assist in platform conversions and group member transitions

• Collaborate with internal sales and clients on implementations

• Use CRM systems to track inquiries from administrators

• Investigate and resolve client issues efficiently

• Work with Business Analyst(s) to enhance user experience

Requirements:

• Bachelor’s degree or equivalent experience

• 5+ years in Group Benefits administration

• Proficiency with technology platforms required

• Strong customer service expertise

• Fluent in French and English for effective communication

Drive efficient workflows and client success as part of First Canadian’s dedicated team in Edmonton.
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