Entry-Level Customer Support

Become a pivotal part of Neogen's customer service team as an Entry-Level Customer Support Representative in Edmonton. Offer crucial support via phone, email, and chat while enhancing your customer service skills.

As a full-time Customer Support Representative I at Neogen, you will be responsible for responding to customer inquiries, managing orders, and troubleshooting issues. This entry-level role provides a clear pathway for growth from Level I to Level III within our customer service organization. Join us in delivering exceptional service while you gain experience and proficiency in our products and services.

Key Responsibilities:

• Respond to inquiries through phone, email, and chat

• Manage customer samples, orders, and account information

• Troubleshoot minor issues and escalate as necessary

• Support administrative tasks and paperwork quality control

• Ensure high attention to detail in all service interactions

Requirements:

• High school diploma or equivalent required

• Experience in a customer service or office environment preferred

• Proficient in Microsoft Office Suite

• Strong verbal and written communication skills

• Detail-oriented with excellent time management skills

Support Neogen's mission and grow your customer service career in Edmonton.
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