Job Description & How to Apply Below
Join TELUS Health as a Senior Technical Customer Service Agent and provide exemplary support in a full-time role. Focus on resolving advanced TELUS infrastructure issues through effective communication and teamwork.
As a Senior Technical Customer Service Agent, you will be part of a dynamic team dedicated to enhancing customer service.
Your role involves mentoring team members, managing critical escalations, and ensuring operational excellence in all interactions. Stay informed on infrastructure challenges while collaborating across various departments to achieve successful outcomes.
Key Responsibilities:
• Support front-line staff by providing coaching and feedback
• Act as an escalation point for urgent incidents
• Communicate crucial updates to leadership teams
• Collaborate with customer service managers for problem-solving
• Develop projects for improving response capabilities
Requirements:
• Fluent in English and French, written and verbal
• Minimum 3 years in a contact center environment
• Proficiency in Microsoft Office Suite, especially Excel
• Relevant post-secondary education or equivalent experience
• Willingness to work any shift, including weekends
Utilize your technical expertise and customer service skills to make a difference at TELUS Health.
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