Guest Service Agent at Western Plus

Position: Guest Service Agent at Best Western Plus
Location: Drayton Valley

Join the award-winning hospitality team at Best Western Plus as a Guest Service Agent. Deliver exceptional service while assisting guests with check-in, inquiries, and more.

We are currently seeking a friendly and professional Guest Service Agent for our front desk team. This full-time role involves managing reservations, handling multi-line phone systems, and providing guests with information about amenities and local attractions. You will play a crucial part in ensuring a welcoming and smooth experience for our guests during their stay.

Key Responsibilities:

• Greet guests warmly and assist with check-in/out

• Manage multi-line phone systems for inquiries and reservations

• Provide accurate information on hotel amenities and local attractions

• Handle guest concerns promptly and professionally

• Maintain a neat and organized front desk area

Requirements:

• Strong customer service and communication skills

• Ability to work flexible shifts, including all times

• Reliable and punctual with a team-oriented mindset

• Legally eligible to work in Canada

• Ability to independently manage tasks and solve problems

Become a vital part of a team committed to providing outstanding hospitality at Best Western Plus.
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