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Job Description & How to Apply Below
Customer Service Representative
Dealership: Modern Auto Body
Location:
Edmonton, AB
Classification: Full Time, Immediate Hire
Responsible for creating appointments for the Loyalty Department and handling lease finance and cash portfolios.
Responsibilities
Create preliminary estimates and submit warranty claims for dealership approval
Assist with scheduling customers’ vehicles in for repair and collect payment upon delivery
Check in collision vehicles by taking intake photos and creating a work order
Support customer calls pertaining to repair status, insurance details and car rental inquiries
Proactively educate customers on the insurance and repair process to enhance the customer experience
Update customer information in the management system as required
Provide continuous repair updates to customers during the repair process
Assist with resolving customer issues as they arise in a professional and timely manner
Qualifications
College diploma or two years’ relevant experience
Proficient with Microsoft Office/Outlook, Mitchell Connect and Audatex
Exceptional customer service and problem‑solving skills
Previous experience working within a body shop or auto claims
Able to work independently as well as part of a team
Excellent verbal and written communication skills
Perks
Competitive Compensation and Benefits Package
Employee Vehicle Purchase & Service Plans
Employee and Family Assistance Programs
Company‑wide appreciation events and contests throughout the calendar year
Professional development and the opportunity to grow your career
As an equal opportunity employer, we actively support everyone in expressing themselves and reaching their full potential. We do not discriminate based on gender identity, race, national origin, ethnicity, religion, age, sexual orientation, marital or family status, or mental/physical disabilities. Auto Canada is committed to collaborating with and providing reasonable accommodations to individuals with disabilities. If you need accommodation during the recruitment process, please inform your recruiter.
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