Senior Customer Success Management

Position: Senior Customer Success Management at Genesys
Join Genesys as a Senior Customer Success Manager to enhance AI-driven customer experiences. Utilize your expertise in customer engagement across Canada.

In this vital role, you will support and manage key enterprise accounts, focusing on collaboration between various internal teams. Your success will be measured through customer retention metrics, and you will work closely with stakeholders to ensure their objectives are met through tailored strategies. Your efforts will help create empathetic and proactive customer experiences.

Key Responsibilities:

• Manage a key portfolio of top-tier accounts

• Ensure effective collaboration between all relevant teams

• Conduct value-driven Quarterly Business Reviews

• Formulate and execute personalized customer success plans

• Assess customer health metrics and promote solution use

Requirements:

• At least 6 years of experience in customer success

• Bachelor's degree in business management or similar

• Proven skills in enterprise relationship management

• Proficient in cross-functional teamwork

• Strong communication skills for executive-level interactions

Ensure impactful customer relationships and contribute significantly to the success of Genesys throughout Canada.
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