Computer and Cell Phone Repair Technician

Computer and Cell Phone Repair Technician  Dr. Phone Fix - South Edmonton, 4224 66 St NW, Edmonton, AB T6K 4A2, Canada
Dr. Phone Fix is Canada’s “one-stop shop” providing customers across the country with a destination for all of their Cell Phone, Tablets, iPads, Computer and Laptop needs. We buy, sell, repair and connect and can help with all things wireless.
Position Summary  Dr. Phone Fix is seeking customer focused, tech savvy people who combine an aptitude and passion to repair cell phone, tablets, iPads, computer and laptop using industry leading tools, parts and processes. With a desire to provide the complete solution to the customer by selling Pre Owned devices, Network prepaid plans and accessories. This position suits an influential, service-oriented problem solver, passionate about all things smartphone and customer service.

You thrive in a collaborative, team environment and are driven to meet and exceed sales and customer experience targets and metrics.
Responsibilities   Test, diagnose, troubleshoot and repair smartphones, tablets, computer and laptops
Provide repair and replacement estimates for the customer
Communicate with the customer to explain technical issues in an easy to understand, helpful manner
Provide the customer with the complete solution by offering our full range of wireless services including Cell phone prepaid plans
Greet customers and answer phone calls in a professional, courteous, friendly manner
Utilize the Point of Sale system to maintain an accurate record of customer information and real-time status of customer repairs
Organize, receive stock and manage inventory in accordance with Company requirements
Open and close duties, as well as regular cleaning and dusting
Skills   Strong aptitude, desire and/or experience in repairing electronics
Knowledge of Android and Apple operating systems
Strong technical, problem solving and analytical skills
Ability to prioritize and multitask with strong attention to detail
Knowledge of smartphone and tablet functionality both hardware and software
Self motivated and sales driven you have the ability to connect with and influence customers
Take personal pride and satisfaction in providing the customer with the complete solution for all their wireless needs
Transparent, Honest and Trustworthy
Work best in a collaborative, small team environment
Ability to work flexible retail hours

Salary and Benefits   Competitive hourly wages
Professional training, growth, and development opportunities
Employee discount on goods and services
Job Types  Full-time, Permanent
Additional pay   Commission pays
Schedule   8-hour shift
Monday to Friday
Experience   sales: 2 years (required)
cell phone repair: 1 year (required)
Computer repair: 1 year (required)
Work remotely  No
Supplemental pay types   Commission pay

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