Bilingual Customer Service Agent Teleperformance

Elevate your career as a Bilingual Customer Service Agent at Teleperformance! This remote role focuses on delivering exceptional service while leveraging your language skills in English and French.

Teleperformance, a global leader in customer experience management, seeks dynamic professionals to join its team. This full-time role involves providing first-level support, troubleshooting, and building positive customer relationships. You’ll work collaboratively to handle inquiries, schedule service calls, and ensure high service standards are met.

Key Responsibilities:

• Deliver first-level customer service responses to inquiries

• Build and nurture positive relationships with customers

• Schedule service calls and follow up as needed

• Troubleshoot technical issues using established tools

• Ensure accurate data entry using prescribed applications

Requirements:

• Must be at least 18 years old

• Full-time availability from Mon-Sun, 8 AM - 11 PM

• Strong wired internet connection required

• Bilingual in French and English, both spoken and written

• Excellent computer skills for customer interaction

Utilize your bilingual skills and customer service expertise to thrive at Teleperformance.
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