Customer Journey Specialist at Alberta Blue Cross

Enhance customer experience by joining Alberta Blue Cross as a Customer Journey Specialist. Leverage data insights and service design to transform customer interactions across multiple channels.

In this pivotal role, you'll lead the creation and maintenance of customer journey maps for Alberta Blue Cross services. Your 3-5 years of experience in customer journey management and service design will be vital. Work collaboratively with diverse teams, interpreting qualitative and quantitative data to drive improvements in customer experience.

Key Responsibilities:

• Create end-to-end journey maps for priority services

• Identify customer pain points and moments that matter

• Facilitate workshops with cross-functional teams

• Analyze customer feedback and reports for insights

• Enable teams to adopt journey thinking with practical tools

Requirements:

• Degree in business, design, or related field

• 3-5 years in customer experience or service design

• Strong facilitation and analytical skills

• Comfortable with Voice of Customer data

• Familiarity with journey tools like Journey Track or Figma

Utilize your skills in customer journey management to make impactful improvements at Alberta Blue Cross.
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