Client Services - Operations

Position: Client Services Role - Housing Operations
Become a vital part of the Canadian Forces Housing Agency as a full-time Customer Services Representative focused on housing operations across Canada. Deliver exceptional service and support to military families and tenants with housing-related needs.

In this in-office role, you will be responsible for coordinating housing maintenance, fielding inquiries, and managing work orders. Your experience in client relations will be crucial in a dynamic environment where tenant satisfaction is a priority. Uphold the standards of integrity and respect as you provide essential housing solutions to residents.

Key Responsibilities:

• Address housing inquiries via phone, email, and face-to-face

• Coordinate maintenance appointments effectively

• Process work orders for timely service delivery

• Allocate housing units and keep accurate records

• Respond to tenant complaints promptly

Requirements:

• Minimum of two years secondary education

• Experience in fast-paced client service roles

• Familiarity with office software for data management

• Strong written and oral communication skills

• Ability to work under pressure while prioritizing tasks

Support Canadian Armed Forces members with efficient housing services and reliable client management.
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