Customer Support Coordinator

The Customer Support Coordinator is responsible for the delivery and put away of products in vending equipment and solutions in their market based on their weekly schedule while maintaining accurate inventory levels. They will ensure the vending machines are in proper working order and appear in optimal condition for the customer by performing routine maintenance and break/fix activities on DGI’s VMI solutions.

Will serve as the conduit connecting the customer with sales and customer service ensuring that we are exceeding expectations on a weekly basis. The role will serve as a training ground and benchmark for future growth within the organization.

DUTIES AND RESPONSIBILITIES

Travels to and replenishes the inventory to multiple customer locations, performs repairs on vending equipment and is the primary respondent to any issues or problems

Organize and pack van with inventory for deliveries and replenishment

Load and unload product properly on DGI vehicles

Ensures the DGI vehicle is clean and tidy by end of each business day; reports any vehicle maintenance issues

Active and contributing member of the Daily Team Huddle

Performs cycle counts to maintain inventory accuracy and work with inventory team to resolve any discrepancies

Ensure there is clear communication of assigned vending accounts with internal departments where issues arises

Provides after hours support for down equipment (less than 5% of the time)

Perform weekly stock replenishment to all assigned accounts

Assist APS OPS Tech Support in repairing any down systems

Perform preventive maintenance to all equipment at each customer weekly

Support customer requests for assistance during visits to their facilities

Monitor reports to take action when needed (ex: Expedite Reports, Cycle Counting, Scale Mate Error, etc.)

May update machine database including adding any new customer employees, pictures or descriptions as needed

May assist in helpdesk functions when needed

Perform basic sanitation duties on vending equipment and company vehicle to maintain a clean and safe environment

Observe all safety policies and procedures of both DGI and Customer facilities; including the dress code and wears Steel Toed Shoes at all times

As requested by their manager may occasionally provide warehouse support

Adheres to the DoALL Fleet Vehicle Policy

Other duties as assigned

Reports to the APS Service & Support Supervisor, APS Service & Support Lead or APS Sales & Support Manager

SKILLS AND EXPERIENCE REQUIRED

Valid Driver’s License required with good driving record

Must successfully complete the full Canadian Controlled Goods Program (CGP)

Compensation Range: $48,000 to $52,000

Ability to work individually and as part of a team

Mechanically inclined and experience in basic mechanical repairs preferred

High level of integrity and work ethic

Passionate, Adaptable, Customer Focused and Teamwork oriented

Strong sense of urgency and accountability

Must be able to lift up to 50 pounds

Solid experience in customer relations and time management

Ability to identify and troubleshoot problems to resolve issues

Strong verbal communication and presentation skills

Basic Excel, Word and Outlook

Basic Knowledge of computers and networking preferred

Equivalent job-related experience preferred (Auto Crib, VMI, Inventory Management)

This job description reflects management's assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned.

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