Customer Engagement Specialist at Aggreko

Elevate customer experiences as Aggreko's Customer Engagement Lead in Edmonton, Vancouver, and Brampton. Focus on relationship-building, operational excellence, and proactive customer engagement.

As a Customer Engagement Lead, you will be responsible for enhancing the customer experience across various locations. With over five years of experience in customer success and operations, your role includes identifying customer needs, measuring satisfaction, and implementing operational improvements. You will work closely with internal stakeholders to deliver sustainable solutions for customer challenges.

Key Responsibilities:

• Strengthen customer relationships through proactive engagement

• Develop key customer relationships as a trusted advisor

• Conduct customer reviews and act on feedback

• Identify trends in customer concerns for operational improvements

• Collaborate with operations to enhance service outcomes

Requirements:

• 5+ years in customer success or related fields

• Strong understanding of operational processes and impacts

• Proven relationship-building skills

• Ability to analyze data for improvements

• Excellent communication and problem-solving abilities

Bring your expertise in customer engagement to enhance Aggreko's service excellence and client satisfaction.
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