Fleetworthy Customer Service Representative

Join Fleetworthy as a Customer Service Representative, where you'll deliver exceptional support through phone, chat, and email. Your expertise will strengthen customer relationships across our product suite.

In this role, the Customer Service Representative plays a vital part in ensuring customer satisfaction by providing friendly, professional assistance. You will handle inquiries from fleet accounts, owner-operators, and consumers, while resolving issues like billing with sound judgment. Effectively maintain customer accounts in our CRM while collaborating with internal partners to enhance the customer experience.

Key Responsibilities:

• Answer customer inquiries through various communication channels

• Investigate and resolve customer issues appropriately

• Maintain accuracy in customer accounts within CRM software

• Work with peers to achieve timely resolutions

• Participate in team initiatives and mentor newer members

Requirements:

• Associate degree in Business or related field required

• 1–2 years of relevant customer service experience

• Strong verbal and written communication skills

• Proficient with MS Office, especially Excel

• Experience with Salesforce or similar CRM preferred

Leverage your communication and teamwork skills to excel in customer relations at Fleetworthy.
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