Customer Care Representative

Overview  Everyday a new adventure!
Customer Care Representative (Temporary)
Division: ATCO Gas – Contact Center

Location:

Edmonton, AB
Duration: 6 Months

What We Offer   Monday to Friday 8AM to 5PM
Salary starting at $29.27 per hour
Vacation paid at 6%
Engaging, hands-on experience in the gas utility sector
A supportive team environment with opportunities for skill development
The temporary position has the potential to open the door to opportunities within our company.
What You’ll Do   Assist customers in a timely and effective manner using established processes, tools, internal/external resources and professional communication
Calculate customer bills by performing rate calculations using established processes
Escalate account inquiries when warranted
Strictly adhere to applicable privacy legislation
Obtain and verify customer information to maintain accuracy with the ATCO Customer Information System
Investigate and resolve site information, charging discrepancies and work queue exceptions
Assist in the maintenance of accurate and complete process related documentation
What You Bring   Grade 12 Diploma or General Equivalency Diploma (GED)
Previous Call Centre experience would be considered an asset
Mathematical aptitude to calculate rates and billing
Must possess exceptional customer service skills
Must be able to deal effectively and courteously with internal and external customers
Thrive in a fast-paced and changing environment
Must have high attention to input accurate and detailed information efficiently
Must have strong record keeping, documentation and organizational skills
Knowledge of a variety of software and system applications as required by the workgroup will be desirable
Operational Requirements   Must have the availability to work flexible shifts Monday to Friday, between 8AM and 5PM

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