Temporary Customer Care Representative

Explore a dynamic role as a Temporary Customer Care Representative with ATCO Gas in Edmonton, AB. This position focuses on providing exceptional customer support and billing assistance in a professional environment.

As a key member of the ATCO Gas Contact Center, this temporary role lasts six months, offering first-hand experience in the gas utility sector. You will assist customers with inquiries, perform rate calculations, and escalate issues as needed. This position encourages development and is a stepping stone for future opportunities within the company.

Key Responsibilities:

• Assist customers using established communication techniques

• Calculate customer bills with precision and accuracy

• Escalate inquiries when necessary for resolution

• Maintain compliance with privacy legislation

• Verify and manage customer data in systems

Requirements:

• Grade 12 Diploma or GED equivalent

• Some call center experience preferred

• Strong mathematical skills for billing calculations

• Excellent customer service abilities

• Organized with attention to detail

Excel in customer care through effective communication and efficient rate calculation at ATCO Gas.
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