Job Description & How to Apply Below
Become a vital part of Relay’s customer support team as a Customer Support Specialist. Focus on enhancing the customer experience through proactive engagement.
In this role, you will work closely with customers via phone and email, utilizing your problem-solving skills to address needs effectively. You will also collaborate with teams across the company to ensure high-quality service delivery and continuous improvement in processes, significantly impacting Relay's mission in the Fintech industry.
Key Responsibilities:
• Provide proactive support to customers via digital channels
• Foster deep connections to enrich customer interactions
• Collaborate with internal teams to resolve customer challenges
• Enhance the customer knowledge base by contributing articles
• Gather insights from customer interactions for strategic improvements
Requirements:
• Minimum 1-year experience in customer service environments
• Strong communicative and interpersonal skills
• Team-first mentality and willingness to learn
• Resourceful with a keen customer insight
• Good prioritization skills under pressure
Bring your passion for customer support and problem-solving to Relay and help make a difference for small business owners.
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