Bilingual Consumer Special Handling Investigator

Join Trans Union as a Bilingual Special Handling Investigator, focusing on escalated consumer cases and operational support in this remote role. Utilize your investigative skills and customer service expertise to ensure compliance and quality service.

In this position, you will leverage your 3+ years of consumer investigation experience to resolve high-touch escalated consumer cases. Those fluent in French will excel by addressing complaints and liaising with internal teams and external stakeholders. Your strong decision-making abilities will be the key to maintaining Trans Union's brand integrity.

Key Responsibilities:

• Intake escalated complaints through multiple channels

• Consult with internal and external support groups

• Liaise with law enforcement and financial institutions

• Conduct research and recommend actions

• Train new investigation team members

Requirements:

• 3+ years in consumer investigations

• Fluency in French, written and spoken

• Strong problem-solving and decision-making skills

• Excellent communication and time management

• Ability to work independently and in a team

Bring your expertise in consumer investigations and strong communication skills to enhance Trans Union's customer service excellence.
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