Job Description & How to Apply Below
Join Jobber as a Product Support Specialist and assist users through various channels including chat, phone, and email. Focus on resolving customer queries for a seamless experience.
In this role within the Customer Success department, you will engage with customers, providing solutions related to the Jobber ecosystem. You will address customer inquiries, troubleshoot issues, and collaborate closely with product teams. Your ability to communicate empathetically and effectively will enhance user satisfaction while maintaining high productivity.
Key Responsibilities:
• Address inquiries from users via multiple communication methods
• Troubleshoot customer issues related to features or workflows
• Maintain high productivity across support channels
• Gather and relay customer feedback to internal teams
• Create a comprehensive knowledge base of user FAQs
Requirements:
• Preferred 1 year experience in a contact centre
• Agile problem-solving in a fast-paced environment
• Strong empathetic communication skills
• Proficient in navigating cloud-based applications
• Reliable and supportive team member in customer interactions
Utilize your problem-solving skills at Jobber to create impactful customer experiences!
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