Edmonton Customer Service

Position: Edmonton Full-Time Customer Service Role
Enhance your career as a Customer Service Representative at Modern Auto Body in Edmonton, AB. This full-time position involves creating appointments and managing customer interactions in a fast-paced automotive environment.

Support the Loyalty Department by creating estimates, submitting warranty claims, and helping customers schedule vehicle repairs. You'll be responsible for checking in vehicles, capturing intake photos, and confronting customer issues with professionalism. Your ability to educate customers about insurance and repair processes is crucial for success.

Key Responsibilities:

• Generate estimates and handle warranty submissions

• Schedule and manage vehicle repair appointments

• Check in vehicles with work orders and photos

• Attend to customer inquiries regarding repair status

• Provide ongoing education on the insurance processes

Requirements:

• College diploma or two years’ experience in a similar role

• Proficient in Microsoft Office, Audatex, and Mitchell Connect

• Strong customer service and problem-solving abilities

• Experience in a body shop or auto claims environment

• Excellent written and verbal communication

Bring your customer-focused mindset to Modern Auto Body to drive satisfaction in Edmonton.
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