Residential Services Representative

Role Description  The Residential Services Representative is a key member of the community team and serves as the first point of contact for residents, visitors, and service partners. Reporting to the Community Manager, this role plays an important part in creating a welcoming, organized, and responsive community environment by delivering exceptional customer service, supporting daily office operations, and assisting residents with a variety of residential services.
Responsibilities   Promote a positive and welcoming community atmosphere by greeting residents and visitors to the office.
Serve as the primary point of contact for residents by answering incoming calls, responding to voicemail, and monitoring community email throughout the day.
Follow up on residents’ inquiries and concerns in a timely and professional manner.
Assist residents with general inquiries, including rent and utility payments.
Coordinate office activities, including contractor key sign‑outs, visitor access management, directing couriers and deliveries, and booking amenities for residents.
Manage office inventory, including office supplies and kitchen items, as required.
Monitor the community mailbox and drop box throughout the day.
Prepare and distribute residents’ communications as required, including rent receipts, applications to alter, and tenancy‑related documentation.
Assist residents with creating and following up on Work Orders (WO).
Support residents in accessing and using Parkbridge Connect.
Manage community‑specific notices (e.g., BBQs, appreciation events) and monitor community bulletin board postings.
Complete document management tasks, including scanning, uploading, and distributing documents and notices as needed.
Act as a brand and cultural ambassador for Parkbridge and Quad Real, demonstrating professionalism, empathy, and a solution‑oriented mindset in all interactions.
Experience,

Qualifications & Skills   A strong passion for excellence in customer service delivery.
Related experience in customer service or front office administration.
Post‑secondary courses or certification in administration, hospitality, customer service, or a related field is considered an asset.
Excellent verbal and written communication skills, with the ability to communicate effectively and professionally with residents, colleagues, and external partners.
Strong organizational skills and attention to detail with the ability to manage multiple priorities.
Proficiency in MS Word, Excel, Outlook, and PowerPoint; knowledge of Yardi is considered an asset.
EEO Statement  We value diverse experiences and perspectives. Quad Real Property Group will provide reasonable accommodation at any time throughout the hiring process for applicants with disabilities or for those needing job postings in an alternate format.

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