Corporate Registry Associate

Business Registration BC  is a BC based Canadian corporate paralegal firm, specialized in providing incorporation services to small business owners and entrepreneurs within the province. We incorporate and set up corporations, non‑profit organizations, offshore companies, and do the filing for existing companies including annual returns, shareholder change, director change, sole proprietorship, tradename registration, trade mark application, preparing minute book and other corporate related tasks.

Our customers place orders through our website and mostly from Ontario, Quebec and BC. Rarely one or two in a month, we get walk‑in clients by appointment only. Therefore, the Corporate Registry Agent would be registering and serving the corporate clients over phone and emails. These are corporate clients who need help in regards to forming their corporation, explaining how to fill up our online (website) form, explaining how name search works, advising the latest update of the work order, etc.

This is a Permanent Full Time Position and as of now we are hiring 12 individuals to fill in this role.

Special Condition:
This position is open for our four locations, i.e. Edmonton, Vancouver, Toronto and Montreal. However, all new‑hire employees are provided six months of training (with full payment) on products and systems in our Edmonton office. Therefore, every new‑hire employee is REQUIRED to be in Edmonton for first six months. As per interest of the employee and needs of the employeer, the company also offers flexibility of choosing locations.

Responsibilities and Duties:

An ideal candidate would be someone who has worked previously in a corporate registry in a customer service, admin or clerk role. Previous work experience in a call center is an asset. The position requires lots of learning and training on different units of governments, therefore, we are looking for someone who has passion for learning and going through training. A bachelor degree in any discipline is required.

We follow Work-Life balance company policy, where family need is first and foremost priority. We have a friendly and flexible work environment.

Our clients place order online on our website. These clients may need assistance on how to fill up the form, explaining each item, prices, etc. Some clients need guidance and explanations on governmental requirements for business incorporation and procedure.

Reviewing orders with customers, filing with appropriate government unit and sending the final documents to customers by email

Answering inbound calls and assisting clients on their order status and general questions, including how to place order on our Website.

Advising clients the pros and cons of different business formats and assisting them in making decisions

Responding inbound emails, finding proper answers to an inquiry, understanding the need of customers and responding accordingly

Taking care of inbound live chats, understanding the questions and responding accordingly

Entering the order into order management system, checking the payment and updating the status

In some cases, editing the documents in MS word is needed

Back up of our documentation team and business development team

Because the company is growing, role is not limited to filing and customer service duties only

Other duties as receptionist, postal label creation, photocopying, faxing, etc. may be involved

Qualifications and Skills:

Minimum bachelor or undergraduate degree from a Canadian university or college

Minimum one year work experience in Canada is REQUIRED

Previous work experience in a registry or corporate environment or in a call center could be an asset (but not required)

Committed to grow, stay longer and willing to proceed to further higher career path

Sincere, team player and independent worker with least monitoring

Very fluent in English speaking. For employees in Quebec office, must be very fluent in English and French both

Attitude to be the part of the company, patience in dealing customers and adopting diversified work environment are desirable personal skills

The position requires lots of learning and training on different units of governments, registrations and filing works. Therefore, we are looking for someone who has passion for learning and ongoing training.

Application

Summary:

Education:

Bachelor's Degree (Required)

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