Senior Customer Success Manager

Position: Senior Customer Success Manager at PointClickCare
Join Point Click Care  as a Senior Customer Success Manager, focusing on enterprise client optimization and relationships. Work remotely while managing critical C-level engagements.

Reporting to the Sr. Director of Customer Success, this senior role emphasizes the importance of building and expanding client relationships. Utilize your business consulting experience to guide clients through Point Click Care  solutions. This position involves direct client interaction and may require travel to various locations.

Key Responsibilities:

• Develop and implement customer success plans

• Provide strategic guidance as a Trusted Advisor

• Employ Point Click Care ’s customer success methodology

• Monitor customer health and develop mitigation strategies

• Serve as an escalation point for customer needs

Requirements:

• Background in a customer-facing SaaS/tech role

• Experience managing enterprise-level client accounts

• Proven relationship-building skills

• Strong communication and analytical abilities

• Bachelor’s degree or equivalent practical experience

Strengthen enterprise connections and lead customer success initiatives with Point Click Care .
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