Customer Service Associate

Position: Customer Service Associate at GoodMorning
Transform customer interactions with Good Morning as a Customer Service Associate. Engage in phone, email, and live chat support, focusing on problem-solving to enhance customer satisfaction.

This role is designed for those who thrive on tackling customer issues head-on and ensuring every concern is resolved efficiently. Ideal candidates will have a high school diploma and at least one year of experience in a high-volume customer service environment. You'll manage conversations that range from simple inquiries to complex problems, all while upholding Good Morning's commitment to customer loyalty.

Key Responsibilities:

• Answer customer inquiries across various communication channels

• Identify and resolve customer issues from start to finish

• Process returns, refunds, exchanges, and warranty claims

• Collaborate with teams to ensure timely issue resolution

• Maintain accurate customer records and internal notes

Requirements:

• High school diploma; bachelor's degree preferred

• Minimum one year in a call center or similar role

• Strong conflict management and de-escalation skills

• Proficient in Freshdesk or similar CRM tools

• Experience with Google Workspace is an asset

Leverage your customer service expertise to create positive outcomes for every customer at Good Morning.
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