Customer Service Representative - Modern Auto Body Job Edmonton area,Alberta Canada,Customer Service/HelpDesk

Join the ride!

Position: Customer Service Representative

Dealership: Modern Auto Body

Location: Edmonton, AB

Classification: Full Time, Immediate Hire

Modern Auto Body is proud to be a part of the Auto Canada dealership network. Auto Canada is the largest Canadian owned and publicly traded automotive dealer group operating in Canada and the US. We are innovative, data-driven and our commitment to our Team Members, customers and operational excellence fuels our success.

We find opportunities to reward high-performers regularly and are looking for managers that empower and motivate their teams to do their very best. We want someone whose values align with our own and can support our people-driven culture of learning and continuous development. Working here is fast-paced, non-stop, and a little unpredictable—and we love it.

Your area of focus.

This role helps create appointments for our Loyalty Department, as well as handle our lease finance and cash portfolios.

What drives your day-to-day?

Create preliminary estimates and submit warranty claims for dealership approval

Assist with scheduling customer’s vehicles in for repair and collect payment upon delivery

Check in collision vehicles by taking intake photos and creating a work order

Support customer calls pertaining to repair status, insurance details and car rental inquiries

Proactively educate customers on the insurance and repair process to enhance the customer experience

Update customer information in the management system as required

Provide continuous repair updates to customers during the repair process

Assist with resolving customer issues as they arise in a professional and timely manner

What are the must-haves…

College diploma or two years’ relevant experience

Proficient with Microsoft Office/Outlook, Mitchell Connect and Audatex

Exceptional customer service and problem-solving skills

Previous experience working within a body shop or auto claims

Able to work independently as well as part of a team

Excellent verbal and written communication skills

The Perks.

Competitive Compensation and Benefits Package

Employee Vehicle Purchase & Service Plans

Employee and Family Assistance Programs

Company-wide appreciation events and contests throughout the calendar year

Professional development and the opportunity to grow your career

And those are just the basics. We strive every day to create a workplace culture that embraces diversity and inclusivity, ensures fairness and equal opportunities, and fosters a sense of belonging for all Team Members. As an equal opportunity employer, we actively support everyone in expressing themselves and reaching their full potential.

Can you picture yourself here already?

We hope so. It’s equally as important that you choose us as we choose you. Take a sneak peek at what we think makes this one of the best workplaces around.

If you think you’re a good fit to come along on our ride, apply now through our website at We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Our commitment extends to reaching out to individuals from various backgrounds and identities. We do not discriminate based on gender identity, race, national origin, ethnicity, religion, age, sexual orientation, marital or family status, or mental/physical disabilities. Auto Canada is committed to collaborating with and providing reasonable accommodations to individuals with disabilities. If you need accommodation during the recruitment process, please inform your recruiter.

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