Client Service Representative

Client Service Representative – Pinole Pet Hospital

Pinole, California

Schedule:

Monday-Friday, 9am-6pm

Does helping others—furry or human—make your day? We’d love to meet you!

Are you passionate about animals and love helping people? Do you have at least 6 months of experience in customer service or in the veterinary industry? Do you thrive in a team where everyone supports each other and enjoys a good laugh? If so, we’d love to welcome you to our growing team as a Customer Service Representative!

• Greet clients and their pets with warmth and professionalism
• Manage appointment scheduling, client communications, and patient check‑ins/outs
• Support the team with occasional tasks
• Maintain a clean, organized, and welcoming reception area
• Assist with administrative duties, including record‑keeping and payment processing

• Primary Care
• Emergency
• Surgical Suites
• Dental Suite
• Diagnostics
• Specialized Equipment

• Primary care, emergency and dentistry
• Great community with nearby restaurants, coffee shops, and shopping
• Awesome team of professionals who are happy to mentor and learn
• Only 2 minutes away from public transportation

• Shared impact bonus resulting from hospital profitability
• 50% discounts on care for all teammate pets (exclusions apply) free clinical exams
• Comprehensive medical (virtual care included), dental, and vision insurance to support your health while you care for theirs
• 401(k) with 100% company match up to 4%
• Health and Dependent Care FSA/HSA accounts to maximize your tax savings and healthcare flexibility
• Employer‑paid life and AD&D insurance to protect what matters most
• Short‑term and long‑term disability coverage to protect your income if life throws you a curveball
• Comprehensive Employee Assistance Program providing free mental health counseling, legal and financial consultations, and family support services available 24/7 for you and your loved ones
• Company provided access to Calm app and Talkspace therapy services
• Paid time off, sick leave, and paid holidays to support your work‑life balance
• Consistent growth opportunities to advance your career
• Annual engagement surveys so your voice shapes our workplace culture and policies
• Annual event to celebrate and recognize our wonderful teams

Apply today and become a part of the Pinole Pet Hospital family!